Service Provider
Frequently Asked Questions

Businesses offering export, import, logistics and trade-related services can apply. This may include freight forwarders, trucking companies, warehouses, 3PL providers, customs brokers, cold chain operators, cargo insurers and trade finance providers.

Contact the AUSExports team with your business name, contact information, service category, operating locations and a description of your capabilities. The team can guide you through the applicable registration process.

Eligibility depends on the service category, operating location and partnership requirements. Contact AUSExports to confirm whether your business can participate.

Prepare your legal or trading business name, contact person, email, phone number, website, business location, service categories, coverage areas, operating capabilities and relevant licences or certifications where applicable.

Registration details may need to be reviewed before a provider listing or partnership is approved. Approval requirements depend on the service category and applicable verification process.

Service categories may include international freight forwarding, shipping, local trucking, warehousing, cold storage, customs clearance, compliance support, cargo insurance, trade finance and supply chain management.

You can provide details of the different services your business offers. Listing options and the number of services available may depend on your selected plan and the platform's approval.

Contact the AUSExports team to request updates to your service areas, routes, capabilities, contact details or business information. Updates may be subject to review.

Providers may be asked to supply their logo, company description, website and relevant business information for their profile. The available profile fields depend on the listing setup.

No. A listing creates an opportunity to increase visibility and connect with potential customers. Enquiries, customer decisions and business results are not guaranteed.

Depending on your partnership model, you may receive relevant service enquiries or qualified shipment opportunities through AUSExports. Matching can consider service type, location, shipping lane and operational requirements.

A qualified lead is an enquiry that meets agreed information and qualification criteria. Details may include origin, destination, shipment mode, cargo type, weight, volume, ready date and special handling requirements.

Exclusivity depends on the selected service arrangement and written agreement. Confirm whether a lead is exclusive or shared before accepting the opportunity.

Contact and communication arrangements depend on the enquiry process and applicable platform rules. Follow the instructions provided with each opportunity and respect customer privacy.

Review the enquiry details against your service capabilities. If it does not match your business, contact the AUSExports team and follow the agreed lead-dispute or feedback process.

Current published service options include a Directory Listing and Leads Access subscription at $999 per month, a $99 fee per qualified lead, and a revenue-share model for won shipments. Confirm the latest terms with AUSExports before purchasing.

Under this model, the provider pays $99 for each lead that meets the agreed qualification criteria. The qualification requirements and any exclusivity conditions should be confirmed before the lead is supplied.

The published Services page describes a 15% revenue share of the agreed fee or margin on won shipments. The actual calculation base, settlement conditions and exclusions should be documented in the provider agreement.

Marketplace product sales commission and service-provider referral fees are separate arrangements. A product sales commission does not automatically apply to every service provider transaction.

Yes. Contact AUSExports to discuss your service category, target markets, lead requirements and a suitable commercial arrangement. Any custom terms should be confirmed in writing.

Payment timing, invoicing, currency, applicable taxes, cancellation conditions and settlement arrangements depend on the selected plan or written partnership agreement.

AUSExports connects businesses with relevant trade and logistics service providers. The actual shipping, handling, transport and delivery responsibilities are determined by the provider and the agreed customer contract.

The service provider is responsible for preparing and confirming its own quotation, pricing, scope of work, availability and commercial terms unless another arrangement is agreed.

You can describe both domestic and international capabilities when submitting your business information. Availability of matching opportunities depends on the relevant requirements.

Providers remain responsible for the services they agree to deliver, including relevant licences, insurance, compliance, safety standards and customer commitments.

Email the team at info@ausexports.com.au for registration, partnership, listing and service enquiries.

If you have an AUSExports account, use the password reset option on the account login page. If you need further help, contact the support team.

Cancellation eligibility, notice periods, renewal dates and refund conditions are governed by the subscription terms applicable to your plan. Review those terms before subscribing.

Send the correct details and relevant supporting information to the AUSExports team by email so the listing can be reviewed.

Visit the AUSExports Services page to explore service categories and available enquiry options.