Seller Frequently Asked Questions

Visit the AUSExports registration page and complete the seller registration process. Provide your business details and contact information, then follow the instructions to set up your seller profile.

Eligible businesses, manufacturers, suppliers, wholesalers, exporters and product-based companies can apply to join the platform, subject to the applicable registration requirements.

AUSExports offers a free Starter membership. Additional features and services may require a paid membership or separate service fee. Check the Pricing page for current options.

You should prepare your business name, contact details, business description, product categories and relevant business documents. Additional verification information may be requested where applicable.

Suppliers and exporters from eligible international markets can enquire about joining. Availability and verification requirements may vary by country and business type.

After registering, access your seller dashboard and use the product submission or listing option available to your account. Add product information, images, pricing details and relevant specifications.

Include a clear product title, detailed description, high-quality images, specifications, minimum order quantity, packaging information, origin and relevant certifications where applicable.

The available listing allowance depends on your membership plan. Please check your current plan details on the Pricing page or in your seller account.

Where your seller dashboard supports listing management, you can update product descriptions, images and other details. Keep all information accurate and up to date.

Yes. Sellers can showcase suitable bulk and wholesale products. Include minimum order quantities, available supply capacity, packaging and shipping information.

Listings may be reviewed for completeness, accuracy and platform requirements. AUSExports may request additional information before publication or continued display.

AUSExports provides different membership options, including a Starter option and paid membership plans. Features, listing allowances and support levels depend on the selected plan.

The Pro plan is designed for growing exporters and may include an expanded product listing allowance, additional visibility features, buyer-match tools and other plan-specific benefits. Check the current Pricing page for the complete inclusions.

The Global plan is designed for businesses seeking broader marketplace exposure and additional export support. Available features are subject to the current plan terms.

Plan changes may be available through your account or the membership support team, depending on your current subscription and billing conditions.

Not necessarily. Services such as shipping, warehousing, customs assistance and dedicated export support may have separate charges.

Publish complete and accurate product listings, maintain an informative seller profile and provide clear contact information. Buyers may discover your products and contact you through the platform's available enquiry channels.

No marketplace can guarantee sales or a fixed number of buyer enquiries. Results depend on product demand, pricing, market suitability, listing quality and buyer activity.

Respond professionally and promptly. Provide accurate product specifications, quotations, minimum order quantities, production capacity, payment terms and estimated delivery information.

AUSExports is designed to support business-to-business trade connections. Buyers may enquire about wholesale supply, bulk quantities and export opportunities.

Use professional product photographs, detailed descriptions, competitive pricing, clear minimum order quantities, relevant certifications and prompt communication.

Payment arrangements depend on the transaction and the available platform features. Sellers should confirm payment methods, responsibilities and transaction terms before accepting an order.

Include product specifications, unit price, quantity, minimum order quantity, packaging, Incoterms where relevant, shipping costs, lead time and quotation validity.

Payment terms depend on the buyer, seller, destination and transaction risk. Discuss secure payment arrangements with your financial institution or qualified trade adviser before confirming an order.

Yes. Sellers and buyers can discuss pricing, order quantity, delivery arrangements and other commercial terms directly, subject to the platform's applicable communication rules.

AUSExports provides access to shipping and logistics service enquiries. Available options may include freight, trucking, warehousing, customs clearance coordination and final delivery.

Visit the Services page and submit your origin, destination, cargo type, weight, dimensions, shipment volume and preferred shipping method.

No. Freight and logistics charges are generally separate and depend on shipment details, route, cargo characteristics and service provider.

Documentation responsibilities depend on the product, destination, shipping arrangement and applicable regulations. Sellers should confirm requirements with their customs broker, freight forwarder or relevant authorities.

Warehousing and third-party logistics enquiries can be submitted through the Services page. Availability and pricing depend on location, inventory volume and service requirements.

Use the available account profile settings to update your business information. If you cannot access the relevant option, contact the support team.

Use the password recovery option on the login page and follow the instructions sent to your registered email address, if available.

Contact AUSExports support to request account closure and confirm any outstanding subscription, listing or transaction obligations.

Your listing may still be under review, incomplete, unpublished or affected by account or membership restrictions. Check your dashboard or contact support for assistance.

Visit the AUSExports website and use the available contact or service enquiry options to reach the team.

Yes. AUSExports offers export support options to help businesses assess their readiness and identify areas that may require attention before entering international markets.

AUSExports offers marketplace and buyer connection support. Market selection and export opportunities depend on product suitability, regulations, demand and commercial conditions.